Caroline Middelsdorf, trading as My Mind My Mental Wellbeing Practice ("we," "us," "our"), respects your privacy. This Privacy Policy explains what personal information we collect through carolinemiddelsdorf.com and related tools, including our email and Instagram DM communications. It also explains how we use that information and the choices you have.
By using our website, signing up for our free training, booking a consultation call, or enrolling in any of our programs, including the Phoenix program, you agree to this Privacy Policy.
The data controller is Caroline Middelsdorf, Oeverpad 173, 1068 PH Amsterdam, the Netherlands. Contact: [email protected].
We collect information you give us directly, for example when you sign up for the free training, comment on or message us on Instagram, book a consultation call, enroll in a program, or join our community:
We also collect some information automatically:
Because our work focuses on trauma healing, you may choose to share information about your emotional or mental health, personal history or experiences. This is sensitive personal data. We only collect and use it with your explicit consent, and only to understand whether our program is right for you and to support you within it. You can withdraw your consent at any time by emailing [email protected]. We never use sensitive information for advertising, and we never share it beyond the people who need it to support you.
Our programs are educational and supportive in nature. They are not a substitute for medical or psychological treatment.
We do not sell your personal information to third parties.
Caroline works with a small support team, including team members who handle Instagram DMs and consultation calls on her behalf. They access your information only as needed to support you, and they are bound by confidentiality obligations.
We use third-party platforms to run our business and deliver our services, including GoHighLevel (forms, calendar, CRM, email and landing pages), ManyChat (Instagram DM automation), Meta/Instagram (messaging and advertising), Stripe (payments) and Circle (program community). These providers process your information on our behalf under their own privacy and security practices. We share only what is necessary for them to provide their service to us.
Some of our team members and service providers are based in the United States. When your information is transferred outside the European Economic Area, we rely on appropriate safeguards, such as the EU-US Data Privacy Framework or Standard Contractual Clauses.
Live group calls are recorded and made available to program members. You can keep your camera off, use a first name only, or ask us not to feature your contributions. Please respect the privacy of other members and do not share anything they disclose outside the program.
We use cookies and pixels to understand how our site is used and to run ads on platforms like Meta and Google. Where required, we ask for your consent before setting non-essential cookies. You can also control cookies through your browser settings. Disabling cookies may affect how the site works.
We keep your information only as long as we need it for the purposes above. For example, we keep it while you are in a program, and for as long as tax and accounting laws require us to keep transaction records. After that, we delete it or anonymize it.
Our programs are intended for adults. We do not knowingly collect information from anyone under 18. If we learn we have collected information from a minor, we will delete it.
We take reasonable measures to protect your information, but we cannot guarantee the absolute security of any data transmitted online.
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new date.
Questions about this policy? Email us at [email protected].